Shipping
All orders are shipped with NZ Post and a signature is required upon delivery. Delivery timeframes are estimates and do not take into account processing times or transit delays. For orders within New Zealand, shipping is free and the approximate delivery timeframe for this service is 1-3 working days (excluding processing time). All orders shipped with NZ Post are fully traceable on their website. You can contact your local NZ Post branch if you have any questions regarding your shipment. For orders to Australia, we charge a standard fee of $20 and the approximate delivery timeframe for this service to main city addresses is 3-7 working days (excluding processing time). For orders outside of New Zealand and Australia, we charge a standard fee of $40. Timeframes vary depending on your country, location within that country and your countries board/customs processing timeframes. Please contact us if you have questions prior to placing an international order.
Delivery Processing & Timeframes
We are a very small team and aim to process your order as soon as possible within standard NZST working hours. Once your order has been dispatched you will receive email confirmation which will include tracking details. During holiday periods, processing of orders may be subject to delay and we ask you to allow a minimum of 3 working days for your order to be dispatched. Delivery timeframes are estimates and do not take into account processing times, or transit delays. Please note that delivery to rural addresses can result in longer delivery times.
It is important you fill in your shipping address correctly when ordering. ANNARODEWIJK cannot accept responsibility for missing parcels due to an address being entered incorrectly. We recommend that you provide a secure daytime delivery address, such as a workplace, for your order as a signature is required upon delivery. Please let us know if your order does not arrive within the expected delivery time frame so that we can lodge a query with the relevant shipping provider.
If you have any questions regarding shipping rates, delivery timeframes, or if you need assistance in tracking your order, please email us at enquiries@annarodewijk.com. We are operational between Monday - Thursday, 9:00am-4:00pm (NZST).
Taxes and duties
International orders may be liable for duties and taxes fees upon entry into your country. These charges are not under the control of ANNARODEWIJK and are the responsibility of the customer.
Important information
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability. We are unable to deliver to post office boxes.