Returns & Exchanges
If you would like to return an item, please let us know at enquiries@annarodewijk.com within 5 days of receiving your order, providing your reasons for the return and/or exchange requirements. We will happily offer you the option to exchange full-priced items that do not fit correctly. You may swap them for the right size, colour or style within 7 days of your original order delivery date, subject to stock availability Please note we are unable to provide online store credit notes for returned items at this time. If we receive your returned item within 10 days of your original order delivery date, you may request a refund (excl. shipping).
No refunds or exchanges will be given on items purchased with a promotional discount code - these sales are final and cannot be returned.
Returns Policy
A returns authorisation confirmation must be issued prior to returning an item. Any returns that are sent back to us without prior approval will not be processed.
All items must be returned unworn, unwashed, with tags attached & in original condition, suitable for resale. We are unable to accept returns of used, laundered or customer damaged goods. All returns will be thoroughly inspected upon receipt & will only be processed if the above returns standards are met. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. Until your return is received by ANNARODEWIJK, it is your responsibility. We recommend using a tracked service as ANNARODEWIJK does not take responsibility for lost or damaged packages. We encourage you to return your items in recycled packaging to help us reduce waste. All return shipping costs are the responsibility of the customer. Shipping of any exchanged items will be free for the first exchange, however any subsequent exchanges made will be charged. Returns must arrive back to our studio within 14 days of the original delivery date. Returns exceeding this timeframe will be sent back to you at our discretion.
If you receive a faulty product, please notify us via email immediately. While your rights under the New Zealand Consumer Law are protected and honoured by us, you must always notify ANNARODEWIJK within 7 days after receiving your order. If ANNARODEWIJK consider the products to be defective, ANNARODEWIJK will make a full refund including shipping costs.